At Cheap Green Garden Store, we’re passionate about helping you create your dream garden with our premium selection of plants. We understand the importance of receiving healthy, vibrant plants and have designed our shipping and returns policies with your satisfaction in mind.
Shipping Information
Order Processing & Delivery Timelines
Order Processing: 1-2 business days
Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx – delivered within 10-15 days after dispatch
- Free Shipping: Available for orders over $50 via EMS – delivered within 15-25 days after dispatch
We ship globally, excluding some Asian regions and remote areas.
Our 15-Day Happiness Guarantee
We stand behind the quality of our eucalyptus trees, Japanese maples, houseplants, and all our greenery. If you’re not completely satisfied, we offer a 15-day return window from the delivery date.
Eligibility for Returns/Exchanges
- Plant arrived damaged, diseased, or significantly different from ordered
- Contact us within 48 hours of delivery for perishable items
- Plant must be in original condition (photos may be required)
Non-Returnable Items
Due to their perishable nature, we cannot accept returns for:
- Fragrant plants removed from original packaging
- Fruit trees & plants showing signs of improper care after delivery
- Any plant that has been planted or repotted since delivery
Return & Exchange Process
- Contact Us: Email [email protected] within 15 days with your order number and photos
- Approval: Our plant specialists review within 2 business days
- Return Shipping: If approved, we provide a return label (cost deducted from refund for non-quality issues)
- Inspection: At our Seattle nursery within 3 business days of receipt
- Resolution: Choose from:
- Replacement of same plant (subject to availability)
- Store credit for magnolias, hedges, or other plants
- Refund to original payment method
Refund Timeline & Methods
Refunds processed within 5 business days after inspection:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear
- PayPal: Typically within 24 hours
Original shipping fees are non-refundable unless the return is due to our error.
Exchange Requests
Want to exchange your Japanese maple for a different variety? Prefer another fragrant plant? We’re happy to help!
- Follows same process as returns
- Price differences will be charged/refunded
- Subject to availability in our premium collection
- Customer responsible for return shipping unless exchange is due to our error
Sample Return Request Email
Subject: Return Request for Order #[Your Order Number]
Dear Cheap Green Garden Store Team,
I would like to request a return/exchange for my recent order (#[Order Number]). The [plant name] arrived [describe issue: damaged, incorrect variety, etc.]. Attached are photos showing the issue.
I would prefer:
[ ] Replacement with the same plant[ ] Exchange for [specific plant request]
[ ] Full refund
[ ] Store credit
Please let me know the next steps. Thank you for your help in resolving this matter.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Need Help?
Our gardening experts at [email protected] are happy to assist with any questions about returning your trees, houseplants, or other greenery. We’re committed to helping you create the garden of your dreams!
The Cheap Green Garden Store Team
4448 Owagner Lane, Seattle, US 98109