Last Updated: [Insert Date]

At Cheap Green Garden Store, we take pride in delivering healthy, vibrant plants to help you cultivate your garden dreams. While we carefully inspect every eucalyptus tree, Japanese maple, and houseplant before shipment, we understand that sometimes returns or exchanges are necessary. Please review our policy below.

Our 15-Day Happiness Guarantee

We offer a 15-day return window from the date of delivery for most of our plants. To be eligible for a return or exchange:

  • The plant must arrive damaged, diseased, or significantly different from what was ordered
  • You must contact us within 48 hours of delivery for perishable items
  • The plant must be in its original condition (photographic evidence may be required)

Non-Returnable Items

Due to their perishable nature, we cannot accept returns for:

  • Fragrant plants that have been removed from their original packaging
  • Fruit trees & plants that show signs of improper care after delivery
  • Any plant that has been planted or repotted since delivery

Return & Exchange Process

  1. Contact Us: Email [email protected] within 15 days of delivery with your order number and photos of the issue.
  2. Approval: Our plant specialists will review your request within 2 business days.
  3. Return Shipping: If approved, we’ll provide a return shipping label (cost deducted from refund for non-quality issues).
  4. Inspection: Once received at our Seattle nursery, we’ll inspect the plant within 3 business days.
  5. Resolution: Choose between:
    • Replacement of the same plant (subject to availability)
    • Store credit for your next purchase of magnolias, hedges, or other plants
    • Refund to your original payment method

Refund Timeline & Methods

Refunds are processed within 5 business days after we receive and inspect your return:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Requests

Want to exchange your Japanese maple for a different variety? Prefer a different fragrant plant? We’re happy to help! The exchange process follows the same steps as returns, with these additional notes:

  • Price differences will be charged/refunded accordingly
  • Exchanges are subject to availability in our premium plant collection
  • You’re responsible for return shipping unless the exchange is due to our error

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Cheap Green Garden Store Team,

I would like to request a return/exchange for my recent order (#[Order Number]). The [plant name] arrived [describe issue: damaged, incorrect variety, etc.].

Attached are photos showing the issue. I would prefer:

  • [ ] Replacement with the same plant
  • [ ] Exchange for [specific plant request]
  • [ ] Full refund
  • [ ] Store credit

Please let me know the next steps. Thank you for your help in resolving this matter.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Need Help?

Our gardening experts at [email protected] are happy to assist with any questions about returning your trees, houseplants, or other greenery. We’re committed to helping you create the garden of your dreams!

The Cheap Green Garden Store Team
4448 Owagner Lane, Seattle, US 98109