Welcome to Cheap Green Garden Store’s FAQ page! We’re here to help you with any questions about our premium plants, delivery services, and gardening solutions. Below you’ll find answers to our most common inquiries.

About Our Plants

What types of plants do you specialize in?
We specialize in premium quality plants including Eucalyptus Trees, Fragrant Plants, Fruit Trees & Plants, Hedges & Screens, Houseplants, Japanese Maple Trees, and Magnolia Trees. Our nursery carefully selects each specimen for health and vitality.
How do you ensure plant quality during shipping?
Our team of plant enthusiasts uses specialized packaging materials to protect roots and foliage during transit. We maintain proper moisture levels and, when needed, use climate-controlled shipping to ensure your plants arrive ready to thrive.
Which plants are best suited for Express Green Delivery?
Our recommended Express Green Delivery is perfect for delicate specimens like Japanese Maples and Magnolias that benefit from faster transit (10-15 days). Hardy plants like hedges and fruit trees typically do well with our Free Eco Shipping option.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
How do I track my order?
You’ll receive tracking information via email as soon as your plants begin their journey from our Seattle nursery. This will allow you to follow your plants every step of the way to your garden!
Can I change or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly (within 1-2 days), so we can only accommodate changes if we receive your request before processing begins.

Shipping & Delivery

Where do you ship plants?
We ship to most regions worldwide, excluding parts of Asia and some remote areas. Our system automatically recommends the best shipping method based on your location and plant selection.
What are my shipping options?
We offer two convenient options:
– Express Green Delivery: $12.95 flat rate via DHL/FedEx (10-15 days)
– Free Eco Shipping: Complimentary for orders over $50 via EMS (15-25 days)
How long does order processing take?
Our team takes 1-2 days to hand-select each plant and ensure it meets our rigorous health standards before careful packaging. We believe this extra care makes all the difference in your gardening success!

Returns & Guarantee

What is your return policy?
We offer a 15-day happiness guarantee from delivery date. If any plant arrives in less-than-perfect condition, simply contact us at [email protected] and we’ll work with you to replace the plant or refund your purchase.
What should I do when my plants arrive?
Please unpack your plants promptly upon arrival and give them appropriate care based on their variety. Our packaging maintains proper moisture during transit, but your plants will be eager to settle into their new home!
What if my climate isn’t suitable for the plants I ordered?
While we optimize our delivery schedules based on planting seasons, we recommend researching plant hardiness zones before ordering. Unfortunately, we cannot accept returns due to climate incompatibility, as we have no way to verify local conditions.

Contact Information

How can I contact Cheap Green Garden Store?
Our team of plant lovers is happy to help! Reach us at:
Email: [email protected]
Mailing Address: 4448 Owagner Lane, Seattle, US 98109
We typically respond within 24-48 hours.

Happy Planting from the Cheap Green Garden Store Team!
Where premium plants meet affordable prices, delivered with care.